Return Policy in Germany

14-day return policy with free returns to Germany

Shipping to EU countries outside of Germany

Due to increased costs, we have to charge a shipping fee of 10 euros for customers outside of Germany in EU countries. We appreciate your understanding.

Your return conditions for EU countries outside Germany:

1. Returns are always at your own expense:

• If you are not satisfied with or if the product does not fit for various reasons, please return it at your own expense.
• In case of a defect in the device, the return shipping costs will be refunded after internal examination. Please send us the receipt for the return shipping costs by email to info@lived-non-food.de.

2. After the expiration of the statutory 2-year warranty period, the warranty for the device expires, and no shipping costs will be refunded.

• If your device has an additional manufacturer's warranty of 5 or 10 years, the new replacement device will be exchanged upon receipt of the defective device. Please note that you need to provide proof of purchase.

Please note that these return conditions apply specifically to EU countries outside Germany.